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Service Desk

Experiencing difficulties with computers, networks, web, telephony or audiovisual equipment?

Request support via the Service Desk
Extension: 51333
Tel.: 9385 1333
Email: servicedesk@unsw.edu.au
In Person: Service Desk Counter, Library, Level 2
Fax: 9385 1537

If the issue cannot be resolved over the phone the Service Desk will log your call and a FASS support specialist from the Technical Resource Centre will contact you as soon as possible.

Service Desk Support hours (phone + email)
Monday - Thursday: 8am - 8pm
Friday: 8am - 6pm
Saturday + Sunday: Closed

Service Desk Support hours (counter)
Monday - Thursday: 9am - 8pm
Friday: 9am - 6pm
Saturday + Sunday: 11am - 2pm

The IT Service Desk is the central support point for all UNSW staff and students requiring assistance with IT related matters. It combines and replaces the Helpdesk previously run by DIS><Connect and ACSU. The IT Service Desk handles enquiries related to computer, telephone and network issues.