TELT Support Contacts
For assistance with technical matters or Moodle administration, please refer to the following information.
eLearning Login Issues
For issues logging into to Echo360, Moodle, or TheBox, or to report Echo360 recording failures please contact the UNSW IT Service Desk:
IT Service Centre
Internal: Ext: 51333
External: (02) 9385-1333
International: +61 2 9385-1333
Email: ITServiceCentre@unsw.edu.au
Moodle Errors or Usage Questions
For any errors within Moodle (including Turnitin), or information on using Moodle tools (including Turnitin), please see Teaching Gateway Support.
Moodle Course Creation and Access Requests
For requests to create Moodle course sites, add additional staff or tutors to Moodle, please speak with your School's TELT Administrator. If you are unsure who your TELT Administrator is, please log a request with the IT Service Centre and ask them to “escalate your request to the Arts Queue.”
Student Support
If you are a student looking for assistance on any UNSW elearning system, please consult the following support site for information and contact points:
https://student.unsw.edu.au/elearning
CRICOS Provider Code: 00098G
ABN: 57 195 873 179
UNSW Sydney NSW 2052 Australia
Telephone (+61 02) 9385 1333
Authorised by IT & AV Manager, Faculty of Arts and Social Sciences, UNSW Australia
Page last updated: Thursday 17 August 2023